Shipping, Returns & Our Guarantee

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PRODUCTION TIME

Production Times:

January through July: 5-7 business days
August through December: 7-10 business days 

DOMESTIC
(United States)

USPS Priority Mail Domestic

  • Ships To Domestic: All States
  • 2-3 business day delivery (after current production time)
  • Shipping cost calculated on location and order.

 

INTERNATIONAL

USPS First Class International Mail (up to 20 business days after production)

  • Slowest and cheapest method available (only on orders under 4 pounds). Up to 20 business days after product is ready (after current production time). Your order could be held in customs for up to three weeks. You are responsible for any extra duty or custom taxes and fees.

 

USPS Priority International Mail (6-10 business days after production)

  • 6-10 business day delivery after product is ready (after current production time). Your order could be held in customs for up to three weeks. You are responsible for any extra duty or customs taxes and fees.

 

USPS Express Mail International (3-5 business days after production)

  • 3-5 business days (AFTER current production time). Your order could be held in customs for up to three weeks. You are responsible for any extra duty or custom taxes and fees. 

 

TERMS & CONDITIONS

 

RETURNS

To return a Kraft & Jute product: Simply email us at hello@kraftandjute.com. Please be sure to let us know in your email the date of your purchase, order number, what you would like to return and why you want to return it.

What can be returned: Any non-personalized items can be returned within 30 days. All returns must be in their original packaging. Items to be returned must be in new condition. If there are any noticeable changes, the item(s) simply cannot be returned.

What cannot be returned: Customized and Personalized orders cannot be returned. No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: Must be made within 30 days of receipt of purchase.

Returns for exchange or store credit: Must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

Send return packages to:

Kraft & Jute Packaging - Returns
273 South Main Street
Cambridge Springs, Pennsylvania 16403
United States

 

Kraft & Jute products are hand-stitched and made-to-order. We stand behind the quality of our products and service. If you are not satisfied with your purchase from Kraft & Jute, simply contact us within 30 days from the date of your purchase. Subject to the following criteria, we will refund the full price of the product in question, excluding postage and processing costs.

Kraft & Jute takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we are not responsible for spelling, punctuation, or grammatical errors, inferior quality or low-resolution of uploaded images and color changes of artwork due to printing on kraft paper.

Please examine your designs carefully and correct any mistakes prior to placing your order. Kraft & Jute will lightly proof artwork before going to print and will contact you if we have any concerns.