FAQ

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Turn Around Times
5-7 business days- January through July
7-10 business days- August through December


Where are you located?
We are in the United States! Cambridge Springs, Pennsylvania to be exact.

273 South Main Street
Cambridge Springs PA 16403

 


Order is "Awaiting Shipment", what does this mean?
Once an order leaves our printing production it is marked as Awaiting Shipment. Your order still has it's production time (shown above) to go through. You will receive an email with a tracking number when it has shipped.


White Imprint Printing File Needs
BLACK. PNG orignally created at 300dpi
Our White Imprint printing is available for all of our paper colors, except white.  Brown Kraft is available in White Imprint and Full color printing, see seperate listings.

 
Minimum Order?
Nope! No way! Some of our products are sold in packs to cut down on paper waste but we don't have a minimum quantity, so you can order however many you would like!

 

If I selected to add personalize my products, where will my logo go?
Your artwork will be placed in our Standard Layout as shown in the images on the product listings. If you are wanting your artwork aligned a specific way, please leave a note upon checkout with your artwork specifications. 

 

What file types do you accept for artwork? 
Maximum file size: 512 MB. Artwork must originally be created at 300 dpi for acceptable print quality. Acceptable file types are: .jpg, .jpeg, .png, .gif, .pdf, and .eps files. 

Please note White Imprint file needs are different. We will need an all BLACK .PNG file at 300dpi.

 
Do you keep artwork files on hand?
No, we do not keep artwork files on hand. We ask that our customers upload their artwork when placing an order. That way we know exactly what you would like on your products.

  
International Shipping?
Of course, we ship everywhere! The production time remains the same (see above). However, shipping times vary per country. We ship USPS Priority Mail International because they have the best rates. They usually arrive within 7-10 business days, but may be held in customs for an additional three weeks. Please be aware that your order may also incur duty and customs taxes, which you are soley responsible for. 

 
Do you offer rush orders?
Yes, we can do our best to work with your timeline. If you are needing your order before the normal 10 business days, we consider that a rush order. For rush orders we charge $25 + 15% of your orders total. When you pay for a rush order, we move your order to the front of the line. You may also upgrade your order to Express Shipping on the checkout page. The rush fee and extra shipping costs will be invoiced separately. We cannot begin working on your rush order until this rush fee invoice is paid.

 
Do you offer bulk ordering discounts?
Yes we do! To view bulk ordering discounts, click on the link underneath the add to cart button. Also, if you enter in the quantity you are wanting to order, our website automatically applies the bulk discount rate to your order for you.

 

What dimensions should I make my disc artwork?
Files must originally be created at 300 dpi for acceptable print quality. Dimensions to use for disc artwork: 4.75 x 4.75 inches. Acceptable file types are: .jpg, .jpeg, .png, .gif, .pdf, and .eps files.

  
What colors print well on kraft paper?
Natural hues with a simple design work best when printing on kraft. Black also looks good because it provides a great contrast on the kraft paper. The only color we cannot print in is white and we do not reccomend printing in yellow as it is too light to show up.

  

Do you offer different thread colors?
We have tried many different thread colors and have concluded that white thread looks the absolute best! If you are interested in other thread colors, please contact us. Set up and additional fees are based on custom requests.

 

Can you print on the Circle Tags?
We cannot print on the circle tags. They arrive cut out and hole punched straight from our supplier.